You agree to this Policy by displaying, using or accessing the MCN Website or any service or feature provided by MCN, by providing personal or user information to the MCN Website, by submitting or posting any information or other material to the MCN Website, or by allowing or authorizing any person to do any of the same on your behalf or for your benefit. If you do not agree with this Policy, please do not use, or authorize another on your behalf to use, the MCN Website or any such services or features. Questions and concerns regarding this Policy should be directed by e-mail to info@MedicalConsultingNetwork.com.
MCN respects your privacy. Any information you give us is held with care and security, and will only be used as described in this Policy or otherwise with your consent. Furthermore, any information you provide us through the MCN Website which constitutes “Protected Health Information” under and as described in the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, together with the regulations promulgated there under by the U.S. Department of Health and Human Services (collectively, “HIPAA”) shall be stored and treated in accordance with HIPAA requirements, subject to and as further described in this Policy.
However, we want to be upfront about the fact that part of the MCN business includes providing you with access to materials, information, features and services in exchange for the right to use, on an opt-in or out basis (as described below) certain marketing, purchase preference, demographic, and other information which you may provide, or which we may collect based on your usage of the MCN Website, and which we may leverage for the various commercial purposes described below or on the web pages where we collect such information. We will always use reasonable efforts to inform you as to the purposes for which we will use information, either through this Policy or as we collect it from you.
Registration and Membership; Information Collected
In order to access certain content, features or services on the MCN Website, or to create an account which allows you to store information, post materials, and utilize our tools for scheduling appointments and consultations, you may be required to first “join” or become an MCN Website member (or join in another specific capacity, such as a physician, clinic, dispensary, or patient) and complete one or several forms. During registration (and possibly thereafter) you may be asked to give your name, a contact telephone number, a PIN or password, your date of birth, your postal address, e-mail address, and other contact or pertinent information. MCN may also ask for other information required to provide particular services, such as your business name, information pertaining to your medical condition(s), practice specialties (if you are a physician or clinic), and other relevant information. Information may also be collected by your presence on the MCN Website, even if you have not registered or subscribed.
Generally, this information falls into one of five categories: (1) “Personal Identifying Information,” such as your name and e-mail address, which can be used to personally identify or contact you (or to confirm your identity in the case of user IDs and passwords), (2) Protected Health Information (“PHI”), such as any medical conditions you may have, your medical history, your treatment history, and like information, (3) “Billing Information,” such as your credit card information and billing address, which is a subset of Personal Identifying Information and which we may use to bill you for a service or feature which you have knowingly purchased, (4) “Usage Information” such as your IP address, public postings, opinions or other matter you have either posted or reviewed, your click patterns on the MCN Website, and other information indicative of your use of the service or features on the MCN Website, and (5) “Anonymous Information” which is an aggregate of the other information categories decoupled from any method of identifying the source of that information, which we use to determine the demographics, habits, preferences, or statistical characteristics of the MCN Website users or subgroups thereof, but which cannot be used to identify you or your specific usage history. Anonymous Information may include portions of Personal Identifying Information, PHI, and Usage Information which have been decoupled from any identifying information and aggregated with that of other MCN Website users.
How Each Type of Information Is Used
MCN will use your Personal Identifying Information as follows: (1) to regulate access to the MCN Website and its features and services, as well as to your account (such as requiring passwords to access certain services or post content); (2) to personalize and enhance your experience when visiting the MCN Website; (3) to promote to you (including contacting you by e-mail) MCN or MCN endorsed products or services, or other products or services in which we believe you may be interested, but only when you opt-in to receive our promotions and newsletters, and you may later opt-out from promotional emails through various mechanisms we provide (your PHI may also be used in a similar fashion as described below); and (4) for other internal or administrative purposes consistent with our mission of providing our users with the highest quality experience, including contacting you about administrative issues pertaining to your account, or critical updates to the MCN Website or the services you use or purchase. MCN does not share, sell, rent, or trade Personal Identifying Information with third parties for their promotional purposes, except as you may expressly consent when such information is collected or may later expressly consent.
Additionally, if you are a physician, clinic, or other healthcare provider registered as a “Doctor,” we may allow users registered as patients to contact you by email or other means made available through our systems, to set up an appointment or consultation or other relevant purposes. This is a necessary part of our service and no opt-out is available. If you wish to no longer receive such communications, you may deactivate your account by logging into your profile at the MCN Website.
If you are registered as a “patient” (or similar designation) with the MCN Website, MCN will use your PHI, as coupled with Personal Identifying Information, only as you specifically direct or as otherwise may be permitted under HIPAA. For example, if you request us to assist you in scheduling a consultation with a doctor or clinic pertaining to a health condition you specify, we will request certain PHI (such as your health condition, medical history, treatment history, your history of prescriptions, and other information) and provide that information to the doctor or clinic in conjunction with the appointment request unless you direct us not to disclose such information. In addition if a doctor recommends to you treatments using a specific treatment, and that information is provided to the MCN Website by the doctor or clinic, we will store and disclose that information (which may include PHI related to your condition and recommended treatments).
We may also use PHI, without disclosing it to others, to personalize and enhance your experience when visiting the MCN Website and to promote to you (including contacting you by e-mail) MCN or MCN endorsed products or services, or other products or services in which we believe you may be interested based upon such PHI, but only when you opt-in to receive our promotions and newsletters, and you may later opt-out from promotional emails through various mechanisms we provide. In addition, we will decouple certain PHI from Personal Identifying Information and use this to create Anonymous Information which we will use as described in this Policy: for example, while we would not disclose your specific health conditions except as described in this Policy, we may create aggregate information from your PHI as combined with others’ PHI, such as the percentage of MCN Website users registered as patients who seek treatment based on specific health conditions and use this as Anonymous Information.
We will use your Billing and Usage Information, as applicable, to bill you for the services which you knowingly purchase and to provide you with technical and billing support.
We will use Anonymous Information to optimize our marketing and product development efforts (such as keyword advertising purchases and search engine optimization), to determine the success of our marketing campaigns, to provide anonymous demographic information to sponsors, advertisers and partners, and other relevant commercial purposes which do not identify you individually. We may also provide Anonymous Information to our sponsors, advertisers and partners so that they may track the success of their advertising and promotional efforts, for example, to determine the demographic attributes and use preferences of visitors to pages in the MCN Website that feature their products or services.
MCN may use third party providers and subcontractors for the features and services offered on the MCN Website and also for internal, administrative, and tracking purposes. Service through these providers may necessarily include providing them with some or all of your Personal Information, PHI, Billing Information (for credit card processing, collections, and related matters), and your Usage Information (for subcontracted services and features), but we will use diligent efforts to restrict use of this Information by these third parties to the purpose of providing the specific MCN feature, function, service or purpose for which the third party has been engaged, and, to the extent such parties are provided PHI, only to the extent they agree to abide by HIPAA obligations imposed on such parties based on their role and relationship to MCN. Additionally, MCN may share your Information with parents and affiliates under its control or common control, subject to the same restrictions described in this Policy.
In addition, MCN specifically reserves the right, to the maximum extent permitted by law, to use or disclose any Information (a) for the purposes of enforcing our user agreements, use policies and the like or (b) when requested by law enforcement agencies (whether or not under subpoena), if we reasonably suspect a violation of our user agreements or use policies or any applicable law.
How to Correct, Update or Delete Your Personal Identifying Information
If your Personally Identifiable Information changes, or if you no longer desire our service, you may update, correct, or delete such information by logging in to your account at the MCN Website and then going to your profile page, or by contacting us at the contact information provided below. You may then correct or update the information presented.
Security: How Information is Stored
MCN has appropriate technical and organizational security measures in place to reasonably protect against the loss, misuse and alteration of user data under our control. For example, we use appropriate encryption for payment card transactions, and we impose strict rules on MCN employees who have access either to the databases that store member or user information or to the servers that host our services. We train our staff to understand applicable HIPAA and PCI requirements so as to avoid any violations of applicable standards. We also use reasonable efforts to assure that any subcontractor, provider, or other party that has access to any PHI has agreed to comply with appropriate HIPAA requirements. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make diligent efforts to prevent such unfortunate occurrences.
Billing Information may also be stored by our payment card processors and be subject only to our limited control. If you are concerned about storage and use of your Billing Information by payment card processors, please e-mail us at info@MedicalConsultingNetwork.com and we will provide you with information on the privacy practices of our current payment card processors and related vendors.
Please note that information or data (including Usage Information), other than PHI and Billing Information, may not be stored in a manner which is PCI or HIPAA compliant. Accordingly, other than the PHI and Billing Information which we specifically request and/or state will be protected in accordance with the relevant standard, we do not recommend that you post, upload, provide, or use the MCN Website or any related feature to collect or store any sensitive financial, payment, or personal information, and we cannot be responsible in any manner if you do so.
Additionally, we strongly recommend that you keep all of your user information, such as account IDs, passwords, and other sensitive information secret and not disclose such information to anyone else. We cannot be responsible for any use of this information should you disclose it to anyone else, or for the use or distribution of any of your information or data stored with the MCN Website if it is obtained via use of your account ID or password. Please note that MCN will never email you to “phish” for (attempt to convince you to disclose) your username or password.
Use of “Cookies,” Web Beacons, and Log Files
Similarly, MCN, its advertisers, subcontractors, and other partners may also use “web beacons” (small image files which are used to track presence on web pages and surfing patterns) in a similar fashion to cookies, except that web beacons do not store any personal information on your computer. We may also use web beacons or similar technology to track clicks from our newsletters and the like.
Finally, servers owned or controlled by MCN will log each website visitors’ IP address, browser type, operating system, referring and exiting URLs, and other statistical and technical information. Except for the purposes of enforcing this Policy or any user agreements, and assisting law enforcement agencies, MCN will treat this as Anonymous Information
Doctor, Clinic and Dispensary Inquiries
Patients may transmit requests for consultations, appointments, and other information to doctors or clinics via features available on the MCN Website or other methods we may make available. If you send such an inquiry, a subset of your pertinent Personal Information and PHI, including your email address and any other information you supply at such time, may be visible and available to the applicable doctor, clinic, or dispensary, so that they may respond to your request or inquiry. We do not control whether such doctor, clinic, or dispensary adds you to its mailing lists or otherwise uses the information you choose to supply during said process.
We strongly recommend that you do not provide, during the inquiry process, any information that you do not wish doctors, clinics, or dispensaries to have. We also strongly recommend that you NEVER send any credit card, bank account, or other payment or financial information, nor any other confidential information, through such methods (and NEVER by email at all!).
Your inquiries are forwarded to the individual doctor, clinic, or dispensary you selected and also retained by us as Usage Information, from which we may create Anonymous Information.
Posted Information and Content; Use of Listing and Community Features
Although it is probably obvious, to the extent you submit or post any statement, opinion, testimonial, review, or listing to the MCN Website (or any material which by its nature appears to be intended to be published or posted) or participate in any forum, chat, opinion feature, message board, blog, or any other interactive or community service or feature on the MCN Website, all of the information contained in your submission or communications will likely become public information on the MCN Website and possibly published by our affiliates or partners, and MCN will not have any control over the use of such information by users and third parties with access to that information. MCN reserves the right to use all of such information at its discretion without restriction.
Accordingly, if there is any matter in any such material which you do not intend or wish to be publicly available, published, distributed and otherwise used in a public fashion, please do not include it or submit it. We cannot honor any special request from you in that regard. We strongly discourage the submission or posting of any PHI in any such public forum or feature unless you wish such information to be publicly available.
Similarly, information posted or provided by doctors, clinics, dispensaries, and others about their specialties, practices, office hours, and similar matters, will be, subject to MCN discretion, made publicly available to patients and other users to assist patients in identifying, choosing, locating, and communicating with them. Accordingly, we recommend that doctors, clinics, and dispensaries only provide information about themselves that they wish to be displayed publicly.
Additional privacy policies and other terms may apply to use of any community or interactive feature or service available through the MCN Website or otherwise provided by MCN. Please check the pages containing those features and services for more information.
Patients, clinics, doctors, dispensaries, and other MCN Website users may receive one or several of our various newsletters. You may cancel your newsletter subscription at any time upon written notice to info@MedicalConsultingNetwork.com.
Please note that all information and material collected or provided, in any manner and of whatever nature, may be transferred or assigned by MCN in conjunction with a merger or the sale of all or a portion of the MCN business (or similar event).
This Policy does not apply to business ideas, concepts or inventions that you send as suggestions or proposals to MCN. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them to MCN without reaching an agreement with us as to its treatment, as we otherwise reserve the right to use them in our discretion. This Policy also does not apply to any information you submit to MCN by e-mail unless expressly so stated herein.
Links to Other Websites
The MCN Website contains links to third party websites and advertisements leading to promotions of third party products and services outside of our control. MCN is not responsible for the privacy practices of such other websites or promotions. We encourage our users to be aware when they leave our website and to read the privacy statements of each website that collects personally identifiable information. This Policy applies solely to information collected by the MCN Website and other websites operated or controlled by MCN, and not any third party website.
The MCN Website and the functions and features we offer are not intended for use by children or minors, although parents or guardians of minors who need to seek doctors or clinics may use the MCN Website on such minors’ behalf. We ask that children and minors not use the MCN Website directly, whether or not supervised by parents or guardians.
Modifications; Cancellation; Refund Policy
All services and sales conducted between MCN and Medical Doctors are final and all doctors must give MCN 30 days notice to cancel their monthly subscription.
The terms contained in this Policy are subordinate to any contrary terms contained in any express user or membership agreement between a user, doctor, clinic, or dispensary and MCN or to any express written agreement containing the signatures of authorized representatives of both parties.
If you are located in a state (or other jurisdiction) where the MCN Website is operated by an Affiliate, your relationship is solely with such Affiliate and not with TMCNI, and any claims you may have arising out of or relating to this Policy or the MCN Website shall be made solely against such Affiliate, and not TMCNI.
You May Contact Us Here:
Medical Consulting Network Inc.
88 Sunnyside Blvd. LL 101
Plainview, New York, 11803
Effective Revision Date: This Policy was last updated on 9/1/2014
Copyright © 2010 The Medical Consulting Network, Inc. and/or its suppliers U.S.A. All rights reserved.